Atlanta, GA
MS-IFB/DOF/2606-1270073/ATL Cloud Support Services (ERP)
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Description
This Scope of Work outlines the vendor responsibilities for post-implementation support of ATLCloud, the City of Atlanta’s Oracle-based ERP system. The vendor will provide comprehensive services across system monitoring, maintenance, technical support, change management, continuous improvement, and reporting. The goal is to ensure system stability, performance optimization, user satisfaction, and scalability aligned with the City’s evolving needs.