FOIA - Case Management
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Description
This requirement is to provide all necessary contact center personnel, program management, technical support, and associated services required to host, operate, and maintain an enterprise-wide, cloud-based Freedom of Information Act (FOIA) Case Management System (the "Solution"). The Solution shall serve as the modern, long-term successor to the Department of the Navy's (DON) legacy FOIA processing platform. The Contractor must deliver a modern, secure, and intuitive capability that meets or exceeds the baseline efficiency, processing speed, and service levels of the legacy system. The primary objective is to transition the DON to a state-of-the-art, financially sustainable, and self-managed processing ecosystem. This Solution must fully enable the DON to execute its statutory obligations with the highest levels of timeliness, maximum disclosure, accountability, transparency, and inter-agency cooperation.