RFI - City of Seattle Utilities Customer Service System
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Description
The City of Seattle is seeking responses for RFI - City of Seattle Utilities Customer Service System , to be submitted through the Procurement Portal at https://procurement.opengov.com/portal/seattle , no later than 12:00 am on Friday, November 6, 2026 . Seattle City Light (SCL) and Seattle Public Utilities (SPU) are seeking information from qualified vendors regarding modern, secure, and customer‑centric Customer Portal solutions for utility customers. The purpose of this Request for Information (RFI) is to solicit feedback from utility customer service systems Vendors to gather details on available technologies, architectures, implementation approaches, and capabilities that may support future procurement strategies for both utilities. This is not a Request for Proposal (RFP) nor a Request for Quotation (RFQ). No contract will be awarded as a result of this RFI. The information gathered through this RFI may be used to refine capabilities for a potential future RFP covering both SCL and SPU customer portal needs. This effort is viewed as one facet of an over-arching continuous customer experience and increased satisfaction improvement strategy.