Portfolio Acquisition Executive, Medical Digital Solutions, (PAE MDS) End User Services (EUS) Area of Interest Application, Workflow, Adoption, and Change Support (AWACS)

Description

PAE MDS is interested in awarding FAR-based Contract (e.g., FAR Part 12) or Prototype Project Other Transaction Agreement (pOTA) under 10 U.S.C. � 4022. Anticipate a 12-month base plus 4 12-month options for this AOI. AOI #1 AWACS leverages the competitive process under DHA Enterprise-Wide Commercial Solutions Opening (CSO) HT003826SC005, https://sam.gov/workspace/contract/opp/cd16b90540b7407fb4de1e028cea74d4/view Opportunity Overview: To maximize the value of the Department�s health technology investments, PAE MDS is transitioning from legacy, labor-intensive support contracts to a unified, outcome-based EUS delivery model. Success in the EUS environment depends on delivering services precisely tailored to diverse user communities. A one-size-fits-all support model is unacceptable. The EUS ecosystem supports 11 distinct User Domains, ranging from point-of-care clinicians in garrison, to operational combat medics in disconnected environments, to the beneficiaries accessing the patient portal, as well as the highly specialized System Administrators, Biomedical Engineers, and local Information Technology (IT) support personnel who maintain these environments. Proposed solutions must demonstrate the flexibility to accommodate the unique workflows, priorities, and connectivity constraints of these diverse groups. This includes the inherent scalability to absorb new federal partners, seamlessly adapt enterprise workflows (e.g., MEPCOM), and tailor enablement materials for diverse components (e.g., National Guard) as the PAE MDS product ecosystem expands. While this AoI supports Defense Health Agency (DHA) and Military Service staff who interact with beneficiaries (the 11th User Domain), this AoI explicitly excludes a request to address direct, patient-facing digital engagement, which is reserved for Pillar 8 and may be addressed in a future AoI. The total EUS ecosystem is structured around eight integrated Service Pillars: Service Desk & Information Technology Service Ma…

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